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Sharjah Islamic Bank Clinches ‘Best Voice Of The Customer Program’ Award at the Prestigious Middle East Call Centre Awards
The award recognises SIB’s achievements in organisational strategy and its ‘Voice of Customer’ program implementation
Sharjah Islamic Bank (SIB), the UAE’s leading banking service provider, is pleased to announce that it has been awarded the prestigious ‘Best Voice Of The Customer Program’ award at the Middle East Call Centre Awards 2017. Hosted by INSGHTS Middle East, the award aims to establish unequivocal world leaders in peer-selected evidence-based reviews of call centres in the region.
The Middle East Call Centre Awards 2017 is the most important event in the Middle East Call Centre calendar. SIB has been working hardly by innovating, designing and improving service processes and procedures to empower and engage its customers always.
Mohammed Abdullah, CEO of Sharjah Islamic Bank, commented on the occasion: “We are honoured to receive this award from the most prestigious awards ceremony in the Middle East call centre industry. The award recognises how SIB’s call centre contributes to the organisation’s strategy and the level of importance SIB places on the ‘Voice of Customer’ program implementation.”
He added: “SIB’s call centre has shown the highest alignment with effective program implementation and outcomes among competitors locally, regionally, and among other Middle East call centre. Through our best practices, we have successfully fought off strong competition from worthy competitors all over the region.”
Receiving this award underlines SIB’s commitment to consistently engaging clients and striving to listen and learn from two-way communication. Overall, service assurance is the heart of SIB and is part of its core commitment to customers.
The Middle East Call Centre Awards is a widely acclaimed ceremony that features the most comprehensive, rigorous and strategy-aligned contest of its kind in the region and around the globe. It is especially challenging as the process of preparing a submission for the award is a proven track record of enhancing outcomes and performances in areas such as customer data analysis, process re-assessment and re-development as well as employee teamwork.