Samsung Wallet is a secure and easy to use mobile payment service which can be used to make purchases nearly everywhere. It enables the use of Sharjah Islamic Bank MasterCard Cards by leveraging a new propriety technology called Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make mobile payments more accessible to both merchants and consumers.

Magnetic Secure Transmission or MST, is a groundbreaking method of sending data using magnetic waves. MST replicates a card swipe by wirelessly transmitting magnetic waves from the supported Samsung device to a standard card reader. MST turns every card reader into a contactless payment receiver.

Near Field Communication or NFC is a method of wirelessly transmitting data using radio waves. Samsung Wallet uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.

The device should be placed within approximately an inch of the NFC reader in order for the payment to work.

All SIB MasterCard Credit Cards and Debit Cards can be used on Samsung Wallet.

Samsung Wallet will be available on the Samsung Galaxy S7 edge 4G+, S7 4G+, S6 edge+ 4G+ and Note 5 4G+. Other newer flagship models will follow.
Should you have further queries on Samsung Wallet, please visit: http://www.samsung.com/sg/support/

Samsung Wallet is available on Gear S3 model.

Yes, eligible Sharjah Islamic Bank cards added to Samsung Wallet will continue to receive all the security, benefits and rewards that you receive today with your physical card.

Yes, all of the insurance benefits that come with your Sharjah Islamic Bank cards are available when transactions are made using Samsung Wallet.

Samsung Wallet offers a simple and convenient payment experience that is quick. Also, Samsung Wallet adds a level of security to your payment information that physical cards do not have.

• Initiate Samsung Wallet by either swiping-up from the home button or opening Samsung Wallet app from the home screen.
• Select the card you want to pay with by swiping left or right.
• Verify your fingerprint or PIN and touch either the card reader or NFC reader to complete the transaction.

Yes, across the Globe wherever you could use your card, you should be able to use Samsung Wallet to make a payment.

Not currently. Samsung Wallet is focused on enabling simple and secure in-store payments. Online and in-app purchases will be considered in future releases of Samsung Wallet.

There is no card in Samsung Wallet. When you open the app or activate the Simple Pay feature by swiping up from the Home Key on supported screens, the first card displayed is either the last card you registered or the last card you viewed or used.

Bank determines daily usage limit that is applicable on your Physical card shall be made applicable to your Samsung Wallet as well.

Cancelling a payment made with Samsung Wallet is the same as cancelling it with a physical card. The exact process will depend on the policies of your card issuer and the merchant you made the purchase from.

If you return an item paid with Samsung Wallet, the store may require you to tap, wave or swipe your phone on the payment terminal to complete the transaction for refund.

Samsung Wallet shows the last 10 purchases. To view that:

• Open Samsung Wallet
• Choose the card
• At the bottom of the screen, you will see the last purchase

Any card that is suspended will still appear on the Samsung Wallet app but will be greyed out.

It's fast
Samsung Wallet is accepted almost anywhere in UAE and globally where you can swipe or tap your card to pay. Make your payment simply and quickly at your favorite store by holding your device close to the contactless terminal.

It's secure
Samsung Wallet does not send your actual debit or credit card number with your payment. Instead, a unique Token number is used to represent your actual card. Your card details always stay safe. As an additional level of security, transactions above AED 100 may prompt you to enter a PIN. You will also continue to receive SMS alerts for every transaction.

It's easy to use
No need to carry multiple credit or debit cards or dig through your wallet for the right one. Instead, enroll Sharjah Islamic Bank cards into Samsung Wallet and choose the card you want to pay with by simply scrolling through the list of cards.

After completing a payment using Samsung Wallet, payment confirmation will be displayed on your mobile screen. Additionally, you will continue to receive transaction alerts through SMS on your registered mobile number.

Yes, you can. If she has compatible device, you can enroll her Supplementary Card on her device. Please note that AUTH CODE will be sent to Primary Cardholder's registered mobile number and you need to enter this code to enroll her Supplementary Card. If you have any issues while enrolling her card, please call Sharjah Islamic Bank on +97165999999.

An active internet connection is not required to make purchases in-store. However, you will only be able to conduct a maximum of 8 transactions during the period without an active internet connection, after which you will need to connect to the internet to make additional purchases. Please note this transaction limit may change from time to time.

An active internet connection is not required to make purchases in-store. However, you will only be able to conduct a maximum of 8 transactions during the period without an active internet connection, after which you will need to connect to the internet to make additional purchases. Please note this transaction limit may change from time to time.

• Please note that an active internet connection is required to download the Samsung Wallet app and store a Card in it.
• We recommend that you have an active internet connection while using Samsung Wallet to benefit from all features e.g. transaction notifications and to avoid adverse customer experience.

Samsung Wallet provides you with information on the purchases you have made using Samsung Wallet. This information does not substitute but is an addition to the transaction information provided through your credit card or account statement. In some cases, the merchant name listed with your purchase using Samsung Wallet may be shown differently in your Samsung Wallet purchase history when compared to your credit card or account statement. You may also see in Samsung Wallet the transactions that have been preauthorized but not yet posted to your credit card or account statement. For example, when you have made a hotel booking through Samsung Wallet but are yet to settle the final charges.

Samsung Wallet will not work on ATM's. You will need to use your Physical cards.

The card will still be visible in the wallet but the transactions will be declined. Once you have a new card, you will have to register your new card with Samsung Wallet before you can start spending.
Note you have to manually delete the previous expired card by selecting the 'Delete Card' option.

Please follow the same process as you would with a purchase on your physical card.

Your statement will show the last 4 digits of your Digital Account Number for Samsung Wallet transactions. I.e. XXXX-XXXX-XXXX-1234 (where 1234 is the last 4 digits of your Digital Account Number).

Option A: If you do not find the Samsung Wallet icon on your device, follow the below steps:

• Step 1: Ensure that the device software is updated to the latest Androidâ„¢ software (Settings > about device > software info > Android version)
• Step 2: Add the Samsung Account ID, provided at the time of registration onto the device (Setting > Accounts > Add Samsung Account)
• Step 3: Click on Samsung Wallet icon, download and install the Samsung Wallet app
• Step 4: Please continue with the steps as given under Options B below.

Option B: If you have the Samsung Wallet icon on your device, follow the below steps:

• Step 1: Add the Samsung Account ID, provided at the time of registration onto the device (Setting > Accounts > Add Samsung Account)
• Step 2: Click on Samsung Wallet icon, download and install the Samsung Wallet app
• Step 3: Setup Samsung Wallet & start using the revolutionary way to pay

• Your device should be connected to the internet and it is preferable to have a SIM card installed. Without connecting to the internet the Card Registration will not be successful.
• Select add card in your Samsung Wallet app.
• Place your card on a flat surface. Your device will take a photo of your card in the frame on screen to read the card number. Alternatively, you can enter in your card number manually.
• Follow the instructions on screen to enter in your details.
• Read and Accept the Sharjah Islamic Bank Terms & Conditions.
• Select SMS option to obtain a One Time Password (OTP). If you select SMS, SIB will send you an OTP via SMS that you will need to enter to continue.
• You will be asked to use your finger to enter you signature.
• Your registration is now complete and card is ready to use with Samsung Wallet.

Yes, however, for the best experience, the device should have a SIM card installed. If you encounter any issues when registering the card over Wi-Fi, we suggest switching to cellular data connection.

It will take approximately 10 minutes to activate your card after registering to Samsung Wallet.

Please check your internet connection first if it still does not work, please contact SIB’s call center on +971-6-5999999.for more assistance.

Yes, you are able to add up to 10 SIB Cards on Samsung Wallet per device.

Yes, however, you must ensure that Samsung Wallet is set up on each compatible device. You can register the same card on up to 5 Samsung devices

You can remove your Sharjah Islamic Bank card from Samsung Wallet by selecting the card and then clicking on 'MORE' on the upper right hand corner of the screen. This will bring up an option to 'Delete' the payment card which will remove it from Samsung Wallet after you authenticate it with either your fingerprint or PIN.

Samsung Wallet will continue to use your old card until your new card is activated. You will have to register your new card with Samsung Wallet before you can start spending.
Note you have to manually delete the old card by selecting the 'Delete Card' option.

You can reactivate your card on Samsung Wallet by contacting Sharjah Islamic Bank customer care on +971-6-5999999. The team can also help you suspend your card.

No, there are no additional charges for using Samsung Wallet. SIB and Samsung are offering this convenience for free.

Samsung Wallet on Gear S3 is integrated into your Gear software. Press and hold back key to open Samsung Wallet. If Samsung Wallet is not available on your Gear, it may be necessary to update Samsung Gear via Google Play store and update the Gear software.

There are a few easy steps to set up Samsung Wallet on Gear:

• From any Android smartphone running 4.4 KitKat or above, launch the Samsung Gear app and go to the Samsung Wallet companion app. If you do not have a Samsung smartphone, you will first need to download the Samsung Gear app to complete the above.
• Activate your Samsung account and tap to add a card.
• You need to enable Screen lock (tap turn on). Enter your four-digit PIN code on Gear.
• Either add your card by taking a photo of it (allowing for optical character recognition*) or by entering the card information manually.
• Once you have finished entering in your card details, press and hold the back key to open Samsung Wallet. *Optical character recognition (OCR) only reads the card number and expiration date; users must enter the rest of their information, like CVV, manually

Samsung Wallet on Gear S3 supports both MST (Magnetic Secure Transmission) and NFC (Near Field Communication) payment technologies, meaning it works almost anywhere you can tap or swipe your credit or debit card. Once you activate Samsung Wallet on Gear S3, you simply press and hold the back key to launch the app, rotate the bezel to select your card, and pay by holding your Gear near a card or NFC reader, even if you do not your phone with you. Note: Enter PIN code when strapping Gear on your wrist. You do not need to enter PIN again as long as your Gear is on your wrist. For more information, please visit our customer support page: https://www.samsung.com/ae/samsung-wallet/

Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device e-specific Token which acts as a replacement value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.

• "Using Sharjah Islamic Bank cards with Samsung Wallet is secure. There is a number of features that enhance its security. Some of these include
• Your original card credentials is not stored on your phone - instead a unique Digital Account Number (Token number) is used.
• The Token number is stored within the secured element of the device 'Samsung KNOX'
• Every transaction is authorized through finger print or device PIN
• The same protections you receive under the Sharjah Islamic Bank card T&C will apply for unauthorized transactions with Samsung Wallet

Samsung's Find My Mobile feature enables users to locate, lock and even wipe their devices remotely. Alternatively you can call your bank and delete the card from your lost/stolen phone. Your physical card can still be used

KNOX is Samsung's defense-grade security platform which is a new security feature that is being offered in the latest Samsung handsets. It helps you to securely save the Token number to give you comprehensive security for your mobile payments. Samsung KNOX also checks and protects the device for malware. If Samsung KNOX detects a malicious software, Samsung Wallet will be disabled.

A Secure Environment is a physically segregated chip in the phone which only allows access to highly sensitive operation/information such as fingerprint and payment information. Normal applications and malware have no access to the information in Secure Environment.

The Fingerprint scanner has a false acceptance ratio of 0.002%. In this case, Fingerprint scanning is highly secure in that it is unlikely that a different person can log in to Samsung Wallet with Fingerprint security.

No, Samsung Wallet does not have access to your bank accounts.

No, Samsung does not store your personal / payment information on a Samsung server or the device. Samsung Wallet does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer. Only a device-specific Token, which is used to replace your sensitive payment information, is stored on the device.

No, Samsung does not store your personal / payment information on a Samsung server or the device. Samsung Wallet does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer. Only a device-specific Token, which is used to replace your sensitive payment information, is stored on the device.

For enhanced security, your actual 16 digit card number will never be stored on your device. During the registration of the card, your card number will be replaced by a unique Digital Account Number (also called the Token Number) which will be created by MasterCard. This Digital Account Number will then be stored in the secured element (KNOX) of the device and will be transmitted to the card terminal every time you pay for purchases.

Your Digital Account Number needs to be activated by entering the OTP (One Time Pin) as prompted. The Sharjah Islamic Bank Customer Care team can assist you with other matters related to your Digital Account Number but not activation.

No, formatting your device will remove all payment cards registered on the device.

If your device is lost or stolen, you can use Samsung's Find My Mobile service to Lock Samsung Wallet (remotely disable) or to wipe Samsung Wallet (remove all the payment cards registered onto your device). Please visit https://findmymobile.samsung.com for further information.

Your Samsung Wallet transaction will be declined if your card is blocked or suspended.

If your old card was blocked when you placed a request for replacement, you will need to activate and enroll your new card to continue using Samsung Wallet.

If your card is lost or stolen, please call Sharjah Islamic Bank immediately on +97165999999 to report the incident for us to block the card and replace it. This will ensure that there are no unauthorized transactions on your card. After we block your card you will not be able to use Samsung Pay. Please remember that you will remain liable for all transactions on your card until the time of reporting the loss to the bank. Please refer to the terms and conditions of card use on our website (www.sib.ae)

You have to install the Samsung Wallet App and register your cards again; make sure you delete the cards from your previous device.

Yes, when you disable Samsung Wallet or remove a registered card, you are only suspending the token or digital card number that has been assigned to your device for that card.

In case the merchant asks you for the last four digits of the card number, you will need to provide the last four digits of the digital card number, not the last four digits of the physical card. It is located on the left side of the card in the Simple Pay screen, and in the main app when viewing your registered cards.

Please note that you are liable for any unauthorized transactions before we receive a report of loss, theft, disclosure or unauthorized use. If you notice or suspect any loss, theft, unauthorized possession, control or use of your Samsung device, or if you believe someone else has used your Samsung device, or has discovered the security details of your Samsung Device or the security of your Card or Samsung Device has been compromised in any other manner, you must notify us straight away and request that we deactivate your Card by calling our Customer Service on +97165999999.